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Onboarding Does Not Complete

If you cannot finish onboarding:
  1. Confirm all required organization and target fields are complete.
  2. If you are verifying now, re-check the DNS record and retry after propagation.
  3. If you plan to verify later, choose Skip for now and finish onboarding.

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Target Not Available for Assessment

  1. Confirm target exists in Target Inventory.
  2. Confirm the target’s verification is complete.
  3. Refresh and reopen assessment modal.

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Credentials Not Working

  1. Re-test credentials manually.
  2. Update stored credential values.
  3. Confirm login instructions match current login flow.
  4. Use Verify in the target’s Stored Credentials to check authentication.
If a finding retest failed because of credentials, open the finding and select Choose another credential, then select Retest. For a two-account finding, choose two different accounts. See retest credential recovery.

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Assessment Delays or Stalls

  1. Refresh Assessments.
  2. Check whether the run is queued behind another assessment for the same target. Queued runs start automatically.
  3. Reconfirm WAF/firewall allowlisting and target access if an active run reports a problem.
  4. Cancel and restart only when a new run is needed after correcting the problem.

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Missing Access to a Feature

Check:
  • organization role permissions
  • plan eligibility
  • billing/payment status

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Report Download Fails

  1. Retry from Reporting.
  2. Check browser download and popup settings.
  3. Retry in another browser session.

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API or MCP Finding Counts Differ from the Dashboard

The dashboard and API use the same data but different default filters.
  1. Set exclude_secured=true on GET /v1/findings or MCP list_findings to match the default Open tab (hides informational secured probes).
  2. Pass assessment_id when comparing counts for a single assessment run.
  3. Use status=ARCHIVED or status=RESOLVED for those tabs; the API defaults to ACTIVE only.
  4. Paginate using total — the default limit is 25.
See Findings API for the full parameter list.

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Still Need Help

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An agent or integration action requires an upgrade

Check the organization’s plan and payment state in Settings > Billing. Agents, reporting, retesting, and connecting integrations require an upgraded plan. An API key or MCP connection uses the same product access checks. Also confirm your role allows the action.

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Coverage has incomplete checks

Open the check and read its latest summary. Correct any identified target-access or setup problem, then run another assessment for updated coverage. Coverage checks are read-only; there is no individual rerun control.