Stuck in Onboarding
If you cannot reach dashboard:- Confirm domain verification is complete.
- Re-check DNS TXT value and host entry.
- Retry verification after DNS propagation.
Target Not Available for Assessment
- Confirm target exists in Target Inventory.
- Confirm target domain is verified.
- Refresh and reopen assessment modal.
Credentials Not Working
- Re-test credentials manually.
- Update stored credential values.
- Confirm login instructions match current login flow.
Assessment Delays or Stalls
- Refresh Assessments.
- Cancel and restart run.
- Reconfirm WAF/firewall allowlisting.
Missing Access to a Feature
Check:- organization role permissions
- plan eligibility
- billing/payment status
Report Download Fails
- Retry from Reporting.
- Check browser download and popup settings.
- Retry in another browser session.
Still Need Help
- In-app support chat
- support@mindfort.ai
- status.mindfort.ai