> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mindfort.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Learn how to resolve common MindFort issues — stuck onboarding, domain verification, credential failures, stalled assessments, and report downloads.

## Onboarding Does Not Complete

If you cannot finish onboarding:

1. Confirm all required organization and target fields are complete.
2. If you are verifying now, re-check the DNS record and retry after propagation.
3. If you plan to verify later, choose **Skip for now** and finish onboarding.

## Target Not Available for Assessment

1. Confirm target exists in **Target Inventory**.
2. Confirm the target's verification is complete.
3. Refresh and reopen assessment modal.

## Credentials Not Working

1. Re-test credentials manually.
2. Update stored credential values.
3. Confirm login instructions match current login flow.

## Assessment Delays or Stalls

1. Refresh **Assessments**.
2. Cancel and restart run.
3. Reconfirm WAF/firewall allowlisting.

## Missing Access to a Feature

Check:

* organization role permissions
* plan eligibility
* billing/payment status

## Report Download Fails

1. Retry from **Reporting**.
2. Check browser download and popup settings.
3. Retry in another browser session.

## API or MCP Finding Counts Differ from the Dashboard

The dashboard and API use the same data but different default filters.

1. Set `exclude_secured=true` on `GET /v1/findings` or MCP `list_findings` to match the default **Open** tab (hides informational secured probes).
2. Pass `assessment_id` when comparing counts for a single assessment run.
3. Use `status=ARCHIVED` or `status=RESOLVED` for those tabs; the API defaults to `ACTIVE` only.
4. Paginate using `total` — the default `limit` is 25.

See [Findings API](/api-reference/findings) for the full parameter list.

## Still Need Help

* In-app support chat
* [support@mindfort.ai](mailto:support@mindfort.ai)
* [status.mindfort.ai](https://status.mindfort.ai)